Context
Understanding the project context and the people involved.
This section presents the product, the audience and the business environment that shaped the work.
The goal was to organize information, services and decision points into a clearer digital experience.
Main audience
- Consortium members
- Investors
- Class C and D customers
- Users with different levels of digital familiarity
Needs
- Quickly check quota information
- Issue payment slips
- Follow assemblies
- Access documents
- Update registration data
- Resolve tasks without calling the support center
